Last Updated: March 1, 2016
Gala Inc. and its affiliates ("Gala Inc.", “we”, “us” or “our”) are committed to protecting the privacy rights of our users ("users" or "you").
Please note that this Statement applies only to the Services maintained by Gala Inc. or its affiliates, and not third party sites or services, whether linked to or from the Services. In addition, this Policy does not apply to other entities that we do not own or control or persons that are not our employees, agents or within our control.
By using the Services, you are expressing your agreement to this Policy and the processing of your data, including your personal information, in the manner provided in this Policy. If you do not agree to these terms, please do not use the Services.
1. Information We Collect
When you access or use our Services, we may collect information about you as described below. Our primary goal in collecting this information is to provide you, the user, with a customized experience and to deliver and improve our Services.
(a) Device Information: If you use our Services on your devices or mobile devices, we may collect certain information such as your device or mobile device identifiers, device name, hardware model, operating system and version, email address (if you have connected to Facebook or Google+), mobile network information, country, IP address and any other information you choose to provide.
(b) Facebook Connect, Game Center and Google+ Information: You may log in to our Services using social network services (“SN Services”) such as Facebook Connect, Apple’s Game Center, or Google+. These services will authenticate your identity and provide you the option to share certain personal information with us. We may collect and record information through the SN Service in accordance with the policies and terms of that SN Service. The information we collect when you connect your user account to an SN Service may include your name, SN Service user identification number and/or user name, locale, city, state and country, sex, birth date, email address, profile picture or its URL, and the SN Service user identification numbers for your friends that are also connected to the Services.
(c) Usage Information: We collect information about your use of the Services, including your IP address, browser type, pages viewed, access time stamps, game play activity, game statistics, interactions with other players, and the page you visited before navigating to our Services. The bulk of this information is collected and stored through the use of Log Files, which are files on our servers that record actions taken on our applications and websites, and is used to provide and improve our Services.
(d) Payment Information: If you purchase our virtual currency, goods or a license to use virtual items in our Services. We may receive the billing and payment information that you provide when your purchase is processed by third party settlement service providers (including but not limited to Apple Inc. or Google Inc.). If you purchase directly from us, we may collect the billing and financial information necessary to process your charges, which may include your postal and e-mail addresses.
(e) Customer Service Information: When you ask for assistance from our customer support team, we may collect and store the contact information you provide (generally includes but not limited to your name and e-mail address), information about your activity on the Service, and your user ID number. We may store the correspondence and any information contained within.
(f) Information Collected by Tracking Technologies: We and our marketing and outsourcing partners use various technologies to collect information, and this may include sending cookies to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory that help us to improve our Services and your experience, see which areas and features of our Services are popular and count visits. You can disable cookies at any time, although you may not be able to access or use features of the Service. We may also collect information using web beacons (also known as "tracking pixels"). Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits, understand usage and campaign effectiveness and determine whether an email has been opened and acted upon. We use mobile analytics software to allow us to better understand the functionality of our Services on your device. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personal information you submit within the mobile application.
(g) Other Information Collected with Permission: Our mobile applications that are distributed through various "app" stores (including iOS and Android) may also request permission to automatically collect other information from your mobile device. We may only collect this information with your authorization in accordance with your device operating system's permission process.
2. Use of Information
We may use the information we collect to:
(a) Develop, deliver, operate, maintain and improve our applications, websites, contents, advertising and our Services.
(b) Identify or to authenticate users.
(c) Monitor and analyze trends, usage and activities in connection with our Services.
(d) Send information about the Services, including confirmations, technical notices, updates, security alerts, support and administrative messages.
(e) Respond to your inquiries and provide customer service.
(f) Communicate about offers, promotions, rewards, upcoming events, and other news about products and services offered by us and our selected partners.
(g) Deliver advertising and to track its result for our or third party's products and services.
(i) Carry out any other purpose for which the information was collected.
3. Sharing of Information
We are committed to ensuring your privacy and protecting the security of your personal information. We do not share information about you with third parties except in the following circumstances:
(a) With Your Consent: We may share your information (in some cases personal information) with third party companies, organizations or individuals when we have your consent to do so.
(b) With Third Party Service Providers: We may provide your information to vendors, consultants and other service providers who need access to such information to perform services on our behalf, including payment processing, data analysis, e-mail delivery, hosting services, customer service or will assist us in our marketing efforts.
(c) With SN Services for Linkage: We may provide your information to third parties that provide account or authentication services (including but not limited to Facebook Inc., Google Inc. and Apple Inc.) in order to provide linkage with such service or authentication using such service.
(d) With Third Party Advertisers: We may share (i) certain technical information about your device (including IP addresses, MAC addresses for mobile devices and mobile device IDs), (ii) aggregated non-personally identifiable information, and (iii) anonymous information with third party advertisers. You agree that this information may be used by us or by the said third party advertisers to undertake user trend analyses, demographic profiling, and web analytics and to offer you behavioral targeted advertising.
(e) For Legal Reasons: It may be necessary by applicable law, regulation, legal process and/or requests from public and governmental authorities for us to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public interest, disclosure is necessary or appropriate. We may also disclose your information if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users.
(f) Sale or Merger: In the event of a reorganization, merger or sale, we may transfer any and all personal information we collect to the relevant third party.
4. Analytics, Advertising and Other Third Party Services
5. Storage and Protection of Information
We take reasonable technical, physical and administrative measures to safeguard your personal information against loss, theft, and misuse, as well as from unauthorized access, disclosure, alteration, and destruction.. Furthermore, our trusted vendors and business partners are not authorized to use such information for purposes beyond those specified by us and are required to preserve the confidentiality with which we treat such information.
However, while we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure, and there may be factors beyond our control that may result in disclosure of personal information. In particular, we cannot guarantee that our security measures will prevent third-party “hackers” from illegally obtaining access to this information.
As a consequence, we disclaim any warranties or representations relating to maintenance or nondisclosure of any personal information collected from users.
6. Your Choices
6.1. Access to Personal Information
You have a right to request access to any personal information that we hold in relation to you. You may also review, update, correct or delete your personal information collected by the Services. You may also correct factual inaccuracies. Certain types of personal information that is necessary to check eligibility, such as birth date or age, cannot be deleted, but may be modified with sufficient verification of the new information. Note that we reserve the right to terminate or delete any registration or promotional entry if we believe the personal information submitted was knowingly false or fraudulent.
To access the personal information that we hold in relation to you or to review, update, correct or delete your personal information collected by the Services, please contact us at firstname.lastname@example.org.
In order to have access to your personal information, you must provide a proof of identification such as full name, address, user ID and password, and/or information about your recent activity on the Services. We reserve the right to deny access to any user if we believe there is a doubt about your identity. And if the burden or expense of providing access to your personal information is disproportionate to the risks to your privacy, or if the legitimate rights of others would be violated, we may decide not to provide access to such information. Moreover, we may still retain your information in our files to resolve disputes, enforce the Terms of Service, and for technical and legal requirements and constraints related to the Services. However, we will not use such personal information for any other purpose.
6.2. Opting Out of Push Notifications
We may occasionally send you push notifications through our mobile applications to send you game updates and other service related notifications that may be of importance to you. You may at any time opt out from receiving these types of communications by turning them off at the device level through your settings.
6.3. Opting Out of Promotional Communication
We may offer you the opportunity to opt in to us sending you e-mail or postal mail about our products and services, at the time of registration or information collection. You may opt out of receiving promotional e-mails from us at any time by following the instructions in those e-mails. If you opt out, we may still send you non-promotional e-mails, such as e-mails about your accounts or our ongoing business relations.
6.4. Special Note to Parents
Our Services are not intended for children under the age of 13 in principle and we do not knowingly or solicit personal information from anyone under the age of 13. If you are under 13, please do not send any information about yourself to us, including your name, address, telephone number, or email address. In the event that we learn that we have inadvertently gathered personally identifiable information from children under the age of 13 without their parents' consent, we will take reasonable measures to promptly erase such information from our record.
7. Users Outside Japan
Gala Inc. is a company located in Japan and its business operations are primarily conducted in Japan. We operate our company and administer this Policy under applicable Japanese laws and regulations. If you use our service from outside Japan, you are thereby consenting for your personal information to be processed in Japan in the manner described in this Statement. We may also transfer information that we collect about you to affiliated entities or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world.
Furthermore, you acknowledge that the privacy laws of Japan may differ from the laws in the country where you are located and may not provide you the same rights or protections as those laws.
Alternatively, you may contact us at:
IVY East Bldg 3F,
3-11-11, Shibuya, Shibuya-ku
Tokyo 150-0002, JAPAN.
Your browser does not allow you to contact us from this page because third party cookies are disabled. Click continue to open this form in a new tab.
Your browser's cookies are disabled. Please enable cookies from your browser's settings to contact us.
Something went wrong! Please reload and try again. We're sorry for the inconvenience.
You're navigating to a different app. You'll be able to continue the current conversation only when you switch back to the current app.